RocketRiches Privacy Policy

Welcome to Rocket Riches, where protecting your personal information is a core part of how we operate. This RocketRiches Privacy Policy explains what data we collect, why we collect it, how we use it, and what choices you have regarding your information whenever you interact with our website, our cashier, or our customer support team. We at RocketRiches are committed to handling your data responsibly and in line with applicable data protection laws, and by creating an account or using our services you agree to the practices described below.

Information We Collect

At Rocket Riches, we collect information directly from you when you register an account, make a deposit, request a withdrawal, or contact our support team. To open an account with us, we require your full name, date of birth, residential address, e-mail address and a personal telephone number. We limit account creation to one account per person, family, household address, e-mail, telephone number, IP address, payment method, e-wallet, mobile device, computer and app download instance, and we collect the data necessary to verify and enforce that limit.

• We collect registration data, including your name, date of birth, address, e-mail and phone number
• We record your transaction history, including deposits made and withdrawal requests submitted through our published payment methods
• We gather technical information such as your IP address, device type and browser when you access your RocketRiches account
• We keep records of your communications with our customer support team, including live chat transcripts and e-mails
• We track your gaming activity, including the games you play and the wagering you complete on bonus offers

How We Use Your Information

We use the information we collect to open and administer your account, process deposits and withdrawals, and verify your identity in line with our know-your-customer obligations. Identity, credit, fraud and source of funds checks may be run at any time, and we may restrict your account while these checks are completed. Our RocketRiches team also uses your data to communicate with you about your account, including confirmation e-mails once a withdrawal request has been accepted, and to administer offers such as the Rocket Riches bonus and the Rocket Riches Jackpot for players who choose to opt in.

We also use your information to detect irregular play patterns, prevent fraud and bonus abuse, and comply with our obligations to the Curaçao Gaming Control Board under our operating licence. When you access games through Rocket Riches live casino or any other product on our platform, gameplay data may be reviewed to confirm compliance with our bonus terms and wagering contribution rules.

Location Monitoring and Restricted Territories

By using our services, you consent to your physical location being monitored and recorded. We deploy technological measures to block access from Restricted Territories, which include, but are not limited to, the USA, the Netherlands, France, the Dutch West Indies and Curaçao. If you attempt to circumvent these controls, you do so at your own risk, and any funds deposited by a person located in a Restricted Territory, whether permanently or temporarily, are forfeited and not returned. We also collect information to confirm that registration is not permitted for politically exposed persons, heads of international organisations, or their family members and close associates.

Cookies and Tracking Technologies

Here at RocketRiches, we use cookies and similar tracking technologies to operate our website, remember your preferences, and analyse how our services are used. Cookies allow us to keep you securely signed in after you complete the Rocket Riches login process, and they help us understand which games and features are most popular among players. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our cashier and account features.

Sharing Your Information with Third Parties

Our RocketRiches platform relies on trusted partners to deliver our services, and we share personal data with them only where necessary. Payments are handled by third-party financial institutions and payment agents, and Privado Ltd., our facilitating company authorised as a clearing service provider, processes certain payment-related data on our behalf. We may also share information with independent testing laboratories that certify our games for RNG and RTP, with regulators such as the Curaçao Gaming Control Board, and with law enforcement or other authorities where required by law.

If you register through a RocketRiches Casino Canada landing page or any regional version of our site, the same data-sharing principles apply, regardless of which locale or affiliate channel, including our Rhino Affiliates programme, referred you to us. We do not sell your personal data to unrelated third parties for their own marketing purposes.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our systems are supported by industry-recognised security standards, including SSL encryption and PCI DSS compliance for payment processing, as reflected in the security badges published in our footer. We at RocketRiches regularly review our safeguards, but we cannot guarantee absolute security of data transmitted over the internet, and you play a role in protecting your account by keeping your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to comply with our legal, regulatory and accounting obligations, including anti-money-laundering requirements linked to our Curaçao licence. Where an account has shown no meaningful activity for at least five consecutive months, it is treated as inactive under our Terms, and we retain the associated records in line with our retention obligations even after any applicable fees or account closure procedures have been applied.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you, including the right to request access to your data, to ask us to correct inaccurate information, or to request deletion of your data where we are not required to retain it for legal or regulatory reasons. Choose Rocket Riches, and we're here to help you exercise these rights: you can submit a request through our customer support channels, and we will respond in accordance with applicable law and our internal complaint-handling procedures, aiming to resolve enquiries within 90 days of notice where a formal complaint has been raised.

Children's Privacy

Our services are intended only for individuals who meet the applicable legal age for gambling in their jurisdiction, and we do not knowingly collect personal data from minors. If we become aware that an account has been opened by someone under the required age, we will close the account and take appropriate action regarding any associated funds.

Changes to This Policy

We may update this RocketRiches Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. Any updates will be published on our website, and we encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, or if you would like to exercise any of your rights described above, our RocketRiches team is available around the clock. You can reach our support department at [email protected], and we will do our best to address your query promptly and transparently.